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About us

Accurate and transparent end-to-end motor vehicle accident management.

At QRM we specialise in end-to-end accident management, specialist assessing and repair management ensuring a more thorough claims assessment service.

Our service is transparent, reliable, and responsive – one that puts the client’s ongoing cost savings and risk mitigation first. Our expertise extends to all types of vehicles, sedans, buses, articulated vehicles, earthmoving equipment, cranes, motor cycles, caravans, farm machinery.

Loss Assessing

Our team knows the motor vehicle insurance and repair industry inside and out. With hands-on experience in panel beating, electrical, mechanical, paintwork and motor body repairs we do not subscribe to a “tick the box” approach to assessment.

Our thorough and efficient process provides detailed quote comparison reports and leaves no stone unturned. We regularly detect inconsistent damage, inflated, unnecessary or duplicated labour hours and parts pricing. We summarise this information with regular reports that highlight exactly how much our service has saved.

Repair Management

Engaging QRM to manage the repair process allows staff to focus on core business activities.

QRM ensures repairs are completed to the highest standards and fully compliant with all safety regulations.

Our clients

Who we help

QRM supports insurance companies, underwriting agencies, brokers and fleet operators throughout Australia with highly detailed claims assessments and reports. Your choice of the right claims assessment partner can make all the difference.

Insurance Companies & Underwriting Agencies

Insurers are under pressure to provide affordable cover and excellent claims service.

With increasing competition from direct and online channels keeping costs under control is essential.
QRM assessments combine state of the art computer technology with physical vehicle inspections to make sure labour and parts costs are consistent with the vehicle damage sustained.
Our thorough and efficient process provides detailed quote comparison reports and leaves no stone unturned. We regularly detect inconsistent damage, inflated, unnecessary or duplicated labour hours and parts pricing.
We summarise this information with reports that highlight exactly how much our service has saved. We collect and analyse data providing risk mitigation advice to assist underwriters with their assessment of risk.

Brokers and their Clients

We work with Brokers, their Clients and Insurers to deliver efficient and cost saving strategies.

QRM services allow brokers to concentrate on their core activities while delivering efficient assessing only or complete end to end claims management to their clients. QRM Claims Management provides clients with dedicated specialist claims processing and directly reduces employee costs. QRM expertise extends to all types of vehicles, sedans, buses, articulated vehicles, earthmoving equipment, cranes, motor cycles, caravans, farm machinery. QRM Custom Risk Management Reports provide information to implement risk management strategies and lower accident rates. QRM can help develop detailed preventative strategies covering maintenance, driver procedures and insurance premium management. QRM end-to-end claims management service delivers a platform designed to significantly reduce claims costs and insurance premiums.

Fleet Operators

We can help ease your workload and maintain the efficiency of your fleet by mitigating future risk.

Our accurate, transparent claims assessment service ensures claim costs are never excessive. Our proactive response means claims are processed quickly, saving time and money. Our claims management and assessment process, with access to the latest labour and parts pricing, identifies inconsistent damage and inflated third party demands reducing loss ratios and keeping insurance costs down. Our detailed data analysis measures the full impact of claims and delivers risk mitigation strategies. Our assessing service delivers savings thorough regular detection of inconsistent damage, inflated demands and excessive repair costs. Our end-to-end claims management service delivers a platform designed to significantly reduce claims costs and insurance premiums.

Operators with high accident frequencies can engage QRM to manage insurance deductibles, providing a platform which can reduce insurance premiums.
Our Services

How we help

We work with Transport Operators and their Insurance Brokers to introduce risk management strategies, enabling them to determine a level at which management of their own claims is financially beneficial. This reduces insurer’s costs and provides a platform from which the Operator and the Broker can negotiate more favourable insurance premium outcomes.

Claims Management

QRM manage all claims allowing depot staff to concentrate on core business operations.

Our proactive approach means that claims are processed quickly, saving time and money. Our trained assessing teams monitor claims and negotiate settlements. We control inflated third-party repair and car rental claims and ensure the best results are achieved at all times.

Customised Risk Management

QRM has developed a customised reporting and management system which demonstrate cost-savings, recoveries and provide a wide range of statistical data.

The data can be tailored to suit individual business requirements with recommendations aimed at reducing accident rates. By identifying accidents by type/cause, driver behaviour, route and time of day, we deliver risk mitigation strategies which, combined with access to latest labour and parts pricing, reduces claims costs and saves money.

Expert Analysis

Using the latest in digital assessment tools combined with our technical expertise we provide qualified and professionally accredited assessments of damage, cost of parts and repairs.

Our assessments are used to successfully negotiate recoveries and settle third party demands.

Insurance Premium Management

Insurance costs are directly related to accident frequency.

Effective claims management is the key to reducing premiums and that’s where QRM professional services make a tangible difference.

Why it Pays to have Experts Manage your Claims.

The cost of minor road accidents can represent as much as 80% of the total annual cost of all road accident insurance claims. Early intervention reduces claim costs and data analysis can achieve a reduction in incident numbers.

An effective recovery process for not-at-fault accidents and a pro-active approach to third-party demands is a proven solution to reducing both administration and claim costs.

CONTACT US

Claims

Start a Claim Form Process

When managing motor accident claims is damaging your bottom line, QRM Claims Management is the answer.

In the Event of a Claim

  1. Take precautions to ensure that no further damage or loss occurs to the motor vehicle
  2. Where possible have motor vehicle moved to a secure location if not driveable
  3. Obtain one repair quotation and retain any CCTV footage of the incident
  4. This Claim Form should be completed and returned to us as soon as possible with any relevant photos, demands, and quotations
  5. Contact your Broker if you are unsure about any matters relating to the completion of this Claim Form
  6. No repairs are to be commenced without the consent of your insurer

Submitting Form & File Upload

  1. Please read and answer every question to the best of your ability
  2. Upload a copy of the Driver’s license for the correct class of vehicle (front and back)
  3. Upload any quotations for repairs and any photos taken at the scene
  4. Upload any additional sheets when additional space is needed
Make a claim

Make a claim now

If managing large volumes of motor accident claims and negotiating complicated outcomes with third-parties are key parts of your business QRM Claims Management can help save you money.

START THE CLAIM PROCESS
Paying more than you should?

We can help you!

Book a no-obligation claims assessment demonstration, and we’ll show you where you could potentially save on your accident and repair claims.

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Our information

Contact Details

QRM Claims Management Pty Ltd

Level 14, 141 Walker St
North Sydney NSW 2060

GET DIRECTIONS

(02) 9432 2000

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